Refund policy

We stand behind our product and honestly believe it is the best on the market. However, if for any reason you are unsatisfied with the buying process, we refund back each purchase by our standard 30 day money back guarantee.

If you don't have a positive experience for any reason, we will do whatever it takes to make sure you are 100% satisfied with your purchase.

Only items purchased directly from plumplipsup.com are accepted for returns. For products purchased from authorized retailers, please get in touch with them directly for returns.

We do not accept returns of used items or opened packages due to the nature of the product. Returns are covered by the buyer. Please note that color suggestions made by our support in no way guarantees an exact color match of your skin tone. It is just helpful insight, and is up to you to choose the best shade for your skin tone.

plumplipsup.com is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, plumplipsup.com will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

We have 24/7/365 Email Support. Please contact us at plumplipsup@gmail.com if you need assistance at literally anything!